Fifteen years inside lending, origination through servicing.
Spencer Medrano. CtrlCap started in September 2025 to give lending teams a senior hand on the files that go sideways, and on the operations that keep the rest from following.
The seat I came from
More than fifteen years in lending operations: loan servicing, asset management, workout, fund control, and secondary-market loan sales, across residential transition, fix-and-flip, DSCR, and construction product. At Nvestor Funding I joined the founding team as SVP and was there from two people to roughly $300 million in assets under management. Growth like that teaches you something specific: the process that works at ten loans a month quietly stops working at a hundred, and the first place it shows is the loans that stop paying.
What the troubled loans taught me
A default is rarely a surprise to the file. The signs are in the draw requests, the payoff demands that never close, and the borrower who stops answering on Fridays. Handling those loans from the operating seat, through extensions, forbearance, modifications, foreclosure, and REO, taught me that the outcome is decided less by the lawyers than by the first thirty days: whether someone owns the file, whether the borrower hears a consistent message, and whether every decision is written down. That is the discipline CtrlCap sells.
I am not a consultant who learned lending. I am a lending operator who has sat on both sides of the workout table.
Things I have actually run
Workouts and the hard files
Default management across a growing book: extensions, forbearance, modifications, foreclosure and REO coordination with counsel and trustees, and the borrower communication in between.
Fund control rebuild
The construction draw and fund control process rebuilt off spreadsheets in my own operating role. Reimbursement went from seven days to two and the reconciliation errors stopped.
Investor reporting
Reporting for an institutional capital relationship rebuilt so it assembled itself from the servicing data, replacing a manual process that ran every cycle and was wrong often enough to matter.
Loan boarding, 90 minutes to 5
A boarding process that took an operator an hour and a half per loan, redesigned so the data moved once and the people checked it. An operations fix, measured in minutes, not a technology project.
Why advisory
For most of my career the answer to a troubled loan was whoever was most senior and least busy, which is to say nobody for the first few weeks. After the MBA at the W. P. Carey School of Business, finished in 2026, I decided the useful thing to sell was the judgment itself: the person who has already seen this loan, knows the three paths it can take, and can run the one you choose without pulling your team off the loans that still perform.
What CtrlCap is
A solo advisory practice for lending teams: portfolio review, restructuring plans, servicing setup and operations, and the cleanup underneath. Fractional and on retainer, senior and hands-on, inside your systems, with strict confidentiality. No bench, no account manager, no junior consultant learning your business on your budget. When you hire CtrlCap, I do the work.
Get in touch
Home is Chandler, Arizona. If you run a lending book and a few files are keeping you up at night, that is worth a conversation. Email me at sm@ctrlcap.co, or find me on LinkedIn.